Privacy Policy

Information We Collect

• Personal Information

  To provide our services, we may collect the following personally identifiable information (PII):
  • Name
  • Address (Pickup and Delivery)
  • Phone Number
  • Email Address
  • Identification Documents (e.g., PAN, Aadhaar, Passport)
  • Payment Information (e.g., credit/debit card details, UPI)
  • Shipment Details (e.g., package contents, weight, dimensions)



• Non-Personal Information

  We may also collect non-personally identifiable information, such as:
  • IP Address
  • Browser Type
  • Operating System
  • General Location Data
  • Visit Statistics (e.g., pages viewed, time spent on the website)



• Cookies and Tracking Technologies

  Our website may use cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device that help us recognize you on subsequent visits and provide customized services. You can control cookie preferences through your browser settings.

How We Use Your Information

• Service Fulfilment

  We use your personal information to process and fulfil your courier and air freight orders, including:
  • Pickup and Delivery: Arranging and managing shipment pickup and delivery.
  • Payment Processing: Handling payments for services rendered.
  • Customer Support: Addressing inquiries, claims, and complaints.



• Legal Compliance

  We may retain and use your information to comply with legal and regulatory requirements, such as maintaining transaction records, adhering to customs regulations, and responding to lawful requests.



• Communication

  We may use your contact information to send you important updates regarding your shipments, service changes, and promotional offers. You can manage your communication preferences by contacting us directly.



• Service Improvement

  We analyze non-personal data to improve our services, optimize our website, and enhance the user experience.

Information Sharing and Disclosure

• Third-Party Service Providers

  We may share your information with trusted third-party service providers who assist us in delivering our services, such as:
  • Logistics Partners
  • Payment Gateways
  • Customs Agents
  • IT and Security Service Providers
  • These providers are bound by confidentiality agreements and are authorized to use your information only as necessary to provide their services.



• Legal Requirements

  We may disclose your information if required by law or in response to lawful requests from public authorities, including national security or law enforcement requirements.



• Business Transfers

  In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

Your Rights and Choices

• Access and Correction

  You have the right to access and correct any inaccuracies in your personal information. You may request corrections by contacting our customer support.



• Data Deletion

  You may request deletion of certain personal data, subject to legal and regulatory retention requirements. Some data may be retained where required by law or for legitimate business purposes.



• Account Deactivation

  To deactivate or close your account, please contact us. Deactivation may affect your ability to use certain services or raise future claims.



• Communication Preferences

  You may opt out of receiving promotional communications by contacting us or following the unsubscribe instructions included in our emails.

Data Security

• We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

• We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Non-personal information may be retained for analytical and service improvement purposes.

Policy Updates

• Airbox International Courier may update this Privacy Policy periodically to reflect changes in legal, regulatory, or operational requirements. We encourage you to review this policy regularly. Continued use of our services after any updates constitutes acceptance of the revised policy.

Contact Us

• If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:



• Airbox International Courier.



• Address : D45, 257, Vigneshwar Chsl, Rsc 9, Sector 2, Charkop, Kandivali West, Mumbai 400 067
• Email : support@airboxcourier.com
• Phone : +91 84 22 84 0100